Mobility & services
Enterprise technology roadmap and modernization for a mobility and services company
Foundational Experience — prior to Momentum Applied
Photography or diagram needed: Mobility & services
Capabilities
- Technology & AI Strategy
- Executive & Fractional Leadership
- Change Leadership & Adoption
Situation
A mobility and services company needed a coherent technology roadmap spanning CRM, ERP, warehouse management, e-commerce, and cybersecurity, alongside inconsistent customer and employee onboarding processes.
Approach
- Led enterprise technology roadmap development across platform, cloud, and infrastructure priorities
- Directed CRM, ERP, warehouse-management, and e-commerce platform initiatives
- Redesigned customer and employee onboarding processes and controls
- Defined governance, service ownership, and escalation paths for technology operations
- Sponsored a new e-commerce portal initiative for partners and customers
Outcome
Advanced the technology roadmap and onboarding redesign; proposed efficiency gains from this work are directional and have not been independently measured.