Healthcare & medical devices
Global e-commerce and platform transformation for a medical-device company
Foundational Experience
Technology & AI StrategyPortfolio, Program & Delivery GovernanceChange Leadership & Adoption
Situation
What was happening.
A global medical-device company needed to stabilize and expand e-commerce, ERP, and CRM capabilities across multiple countries to support a major product-line expansion.
Operating constraint
What had to change.
E-commerce, ERP, and CRM capabilities varied by country, with no unified platform to support the planned expansion.
Structure built
How the work moved.
- Led ERP deployment across eight countries alongside multiple CRM platform implementations
- Directed e-commerce platform work involving content management, CRM, and data-migration components
- Coordinated delivery teams and stakeholders across a large, multi-country program
- Delivered the program across three staged releases
Outcome
What followed.
Delivered a stable platform supporting both direct and partner-channel sales.